Netcracker's Blog: Automation

The Critical Role of Customer Management in Driving Telco Sales Automation - Part 1

In today's hyper-competitive telecommunications landscape, the ability to rapidly respond to customer needs while maintaining operational efficiency is essential for survival. At the heart of this transformation lies comprehensive customer management and customer experience (CX) capabilities, which have evolved from simple contact management into sophisticated ecosystems that drive sales automation across the entire customer lifecycle.

February 4, 2026

Automating the Virtualized Environment

Overall cost savings and error reduction help make the business case for automation as providers transition from purpose-built networks to a single IP network that has to be managed across both the virtual and physical infrastructure.

April 20, 2015

From PoC to Commercial Service: What it Takes to Operationalize SDN and NFV

April 20, 2015

From Trial to Turn Up: Making NFV and SDN Operational

So far most examples of network virtualization have been in labs or as proof of concepts. As we enter the operations phase of virtualization, real-time automation, unified orchestration and dynamic design orchestration will become critical strategies.

April 15, 2015

Netcracker Takes Home TM Forum Digital World Award

Andrew Feinberg, Netcracker President and CEO, accepts TM Forum's Outstanding Contribution to Enabling Improved Business Agility Award.

May 30, 2016

The Big Dance: Pick Your Partners Carefully for Virtualization

Without a shift in a service provider’s business and help from a partner ecosystem, the IT and network process automation made possible by SDN/NFV won’t happen in time.

May 19, 2016

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Press Releases

Netcracker Expands its Engagement With Telenet’s Large-Scale B2B Transformation Program Belgian Operator Will Consolidate B2C and B2B Systems on a Common Platform to Streamline Operations, Improve Customer Service and Accelerate Time to Market for Enterprise Services

June 22, 2026

Netcracker Takes Center Stage at DTW Ignite 2026 With Leadership in AI-Native Telecom and Autonomous Network Operations Netcracker and its Customers Will Drive the Conversation Around AI, New Paths to Revenue and Automation During Numerous Keynotes and Panel Discussions at TM Forum Event in Copenhagen

June 16, 2026

Lightpath Deepens Long-Standing Partnership with Netcracker for Modernized OSS and Enhanced Professional Services U.S. Fiber Connectivity Provider Will Leverage Industry Best Practices to Boost Business Agility, Accelerate Innovation and Lower Costs for Enterprise Clients

June 9, 2026

Netcracker Agentic AI Solution Recognized with AI Excellence Award Accolade Honors Netcracker’s Ability to Help Communications Service Providers Accelerate Automation, Drive Innovation and Deliver ROI at Scale

June 2, 2026

SCTE TechExpo 2026

Sep 29, 2026 - Oct 01, 2026

Atlanta, GA

Visit Website

FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

Visit Website

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