Netcracker's Blog: Automation

What is Customer Journey Management?

Customer journey management informs the user experience regarding which products, offers, options and next steps to display to any customer at any point in an engagement.

November 1, 2018

How to Enable Flexible BSS Operations by “Wrapping” Solutions

Rather than ripping and replacing core billing systems, which are integrated across the company in today’s digital world, operators should consider wrapping BSS.

November 13, 2018

A Centralized Product Catalog Can Substantially Improve Hybrid Network Efficiency

Defining, creating and fulfilling digital services across hybrid environments can get a boost in agility through a centralized catalog.

November 15, 2018

Digital Transformation Succeeds When You Empower the Program Management Office

When PMO is focused on the right tasks, service providers can improve the success rates of their digital transformation programs.

November 27, 2018

5G Use Case: Enabling Smart Vehicles and Transport

5G will enable the smart cities and vehicles of the future if the proper preparations are made in today’s OSS and network environments.

December 4, 2018

As SDN/NFV Rollouts Continue, BSS Readiness Must be a Top Priority Moving Forward

Modernizing or even replacing BSS with more real-time and automated capabilities will be critical to the successful rollout of SDN/NFV services.

January 3, 2019

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Press Releases

Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption Netcracker’s Pioneering Agentic AI Solution Receives Gold Stevies in Prestigious American Business Awards Program

May 5, 2026

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet World 2026 Netcracker Empowers CSPs to Accelerate Autonomous Operations with Embedded AI Agents That Drive Efficiency and Innovation

April 14, 2026

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled Digital BSS to Support its Mobile Network in Japan Rakuten Mobile Continues to Leverage Netcracker’s Next-Generation, Cloud-Ready Digital Business Solution as it Prioritizes Delivery of the Best Customer Experience in the Market

March 31, 2026

Netcracker Reinforces Commitment to the U.S. Paralympic Ski & Snowboard Team at Adaptive Spirit 2026 Inspirational Three-Time Paralympic Medalist Andrew Kurka Joins Netcracker at Telecom Networking and Fundraising Event in Vail, Colorado

March 30, 2026

DTW 2026

Jun 23, 2026 - Jun 25, 2026

Copenhagen, Denmark

Visit Website

FutureNet North America 2026

Nov 04, 2026 - Nov 05, 2026

NYC, NY

Visit Website

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