Netcracker's Blog: Self-service

Analyzing Touchpoints Along the Customer Journey

Touchpoints and the overall journey combine to create a powerful view into each and every customer experience.

September 17, 2015

6 Ways for CSPs to Get into a Customer-Centric Mindset

Communications service providers realize they have a problem with customer satisfaction, and to turn things around they are changing their attitude and taking steps to improve perception.

October 29, 2015

Becoming a Digital Service Provider

Be the digital service provider that the new digital natives are looking for.

February 11, 2016

Digital Services at Home

Virtualization Brings Service Providers and Customers Closer.

March 2, 2016

Creating a Digital Marketplace

Adopt an ecosystem methodology to connect software sellers and buyers.

March 18, 2016

Getting Beyond the Digital Roadblock: How to Move Forward

Becoming a digital service provider is not as simple as rebranding yourself as one. You’ll need a guide.

April 27, 2016

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Press Releases

Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption Netcracker’s Pioneering Agentic AI Solution Receives Gold Stevies in Prestigious American Business Awards Program

May 5, 2026

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet World 2026 Netcracker Empowers CSPs to Accelerate Autonomous Operations with Embedded AI Agents That Drive Efficiency and Innovation

April 14, 2026

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled Digital BSS to Support its Mobile Network in Japan Rakuten Mobile Continues to Leverage Netcracker’s Next-Generation, Cloud-Ready Digital Business Solution as it Prioritizes Delivery of the Best Customer Experience in the Market

March 31, 2026

Netcracker Reinforces Commitment to the U.S. Paralympic Ski & Snowboard Team at Adaptive Spirit 2026 Inspirational Three-Time Paralympic Medalist Andrew Kurka Joins Netcracker at Telecom Networking and Fundraising Event in Vail, Colorado

March 30, 2026

DTW 2026

Jun 23, 2026 - Jun 25, 2026

Copenhagen, Denmark

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FutureNet North America 2026

Nov 04, 2026 - Nov 05, 2026

NYC, NY

Visit Website

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