Responsibilities

• Act as the primary contact and escalation point for the global Sales team for day-to-day sales operations needs.
• Analyze business requirements and translate them into CRM enhancements, automation, workflows, reports, and dashboards.
• Perform business process analysis and identify opportunities for automation, standardization, and operational efficiencies.
• Participate in post-merger integration projects including CRM migration, master data harmonization, territory alignment, and sales process standardization.
• Assist in clean up, maintenance, and enforcement of proper usage of CRM tool and ensure data accuracy and integration with all internal systems.
• Manage internal approval process of corporate contracts with global customers including calculation of deals’ as sold effective rates and supporting approval workflows through CLM tools and CRM process governance.
• Analysis and approval of customer’s purchase orders and management of internal license data base of the sold products in Jira.
• Ensure adherence to company policies, industry regulations, and legal requirements in all sales activities.
• Collaborate with sales leadership to help with alignment of the sales strategies with overall business objectives and market opportunities.
• Work closely with Finance to provide oversight and execution of daily, weekly, and monthly reports, including pipeline management, sales analysis, win/loss analysis, and sales metrics.
• Help prepare presentations and materials for the sales team as needed.

Skills and Experience 

• Experience in enterprise software, telecommunications, SaaS, or technology companies
• Strong understanding and experience in working in a global sales team or with a global sales team
• CRM Administration experience (Salesforce, Microsoft Dynamics, HubSpot, or similar enterprise CRM)
• Experience gathering and documenting business requirements
• Strong analytical skills with proficiency in data analysis and reporting tools
• Proven experience managing simultaneous multiple priorities
• Ability to partner cross functionally throughout the company
• Strong MS excel and PPT skills
• Self-motivated and able to work in a fast-paced environment
• Excellent communication skills in verbal and written English
• Knowledge of business communication via emailing, presentations, conference meetings
• Strong organizational and decision-making skills

Education

University Degree

All of our job opportunities in Brazil are open to people with disabilities (PWDs)./  Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs).

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