Utilities

Cloud-native billing, rating, and real-time revenue management for complex, usage-based utility services across residential, commercial, and industrial customer segments with support for multi-commodity billing.

Flexible subscription, usage-based, dynamic pricing, and multi-party settlement models across microgrids, peer-to-peer energy trading, community solar, and virtual power plants with automated reconciliation and transparent reporting.

Integrate smart metering data, IoT sensors, and distributed energy resource management systems for accurate invoicing, usage analytics, revenue assurance, and anomaly detection.

Omnichannel self-service with consistent and personalized experiences across web, mobile, contact center, and field interfaces for account management, bill payment, outage reporting, energy usage analytics, and service requests.

Agentic AI–powered customer assistants that autonomously resolve routine requests, guide customers through complex interactions, and escalate intelligently when human intervention is required.

Proactive notifications including outage alerts with estimated restoration times, high-usage warnings, conservation recommendations, and dynamic offer catalogs with tailored tariffs and green energy plans based on usage patterns.

Embedded AI for predictive maintenance, asset health scoring, anomaly detection, demand forecasting, and capacity planning, shifting from reactive repairs to condition-based interventions.

Agentic AI grid operations co-pilots that continuously monitor performance indicators, identify degradation risks, predict equipment failures, and trigger corrective workflows across operational systems.

Data-driven planning and scenario modeling for decarbonization, electrification, DER integration, and long-term capital investment optimization.

Integrated customer onboarding, order management, meter provisioning, and field dispatch with native interoperability with OT systems, SCADA, ADMS, EAM, GIS, and DERMS platforms.

Intelligent field workforce management with skills-based scheduling, work order orchestration, and optimized dispatch directly improving first-time fix rates, extending asset lifespans, and lifting reliability indices (SAIDI, SAIFI, CAIDI).

Agentic AI orchestrating customer service, grid, and field workflows combining assurance data with smart grid sensors to optimize fault resolution, enable predictive maintenance, DER orchestration, and automated load balancing.

Ensuring seamless interoperability across utility enterprise, OT, and third-party applications supporting resilience, disaster recovery, rapid scaling, and data residency requirements.

Comprehensive cybersecurity framework with zero-trust principles, ICS security, OT network segmentation, SCADA/DMS intrusion detection, SIEM integration, and continuous threat monitoring.

Data management and compliance controls with detailed audit trails for regulatory reporting, data anonymization, and consent management for customer data sharing.

Driving AI-driven customer engagement, grid modernization, ecosystem-centric offerings, and a secure environment for energy transition, DER adoption, and next-generation utility business models.

Unified data strategy, preparation, and governance to support real-time analytics, AI adoption, asset lifecycle management, and regulatory compliance.

Seamless system integration and orchestration connecting BSS/OSS, OT systems, SCADA, ADMS, EAM, GIS, DERMS, smart grid platforms, and partner ecosystems.