Digital transformation won’t happen overnight, and service providers cannot tackle its diverse challenges alone.
May 22, 2018
Service providers need to work with trusted partners in order to become digital service providers. In a survey highlighted in Netcracker’s e-book, “Partners and Priorities: Overcoming the Obstacles to Becoming a Digital Service Provider,” 46 percent of operators said the most prevalent challenge impeding their digital progress is lacking the skills required to functions as digital service providers. These results indicate that service providers must establish key partnerships that can help them attain the necessary skills to leverage next-gen technologies and succeed in the digital world.
Culture is another obstacle that tends to get in the way of digital transformations. Service providers must be open to change, as many traditional systems and processes will impede their ability to compete in the rapidly evolving digital economy. Delivering just connectivity is no longer an option, as both residential and enterprise customers today expect highly personalized and seamless experiences.
Overcoming these challenges may mean working with strategic partners that can help service providers take advantage of new tech. Trusted partners should have end-to-end transformation solutions and proven experience enabling digitalization programs and the cultural shift that is required in supporting truly digital business operations.
Netcracker has been a trusted partner to service providers for more than 25 years. More than just a solution provider, Netcracker has driven hundreds of transformations around the world, helping operators adopt the skills and mindset required to become digital service providers.
Download the full e-book to learn more about the benefits of working with partners on the path to digital transformation.