Enable a Holistic View of Customer Experience
Netcracker Customer Engagement is designed to help CSPs enhance and enrich the digital lifestyle by providing a personalized, relevant and consistent digital customer experience across all channels. It also provides AI-driven, dynamic customer journeys with contextual adaptation that gives customer care representatives real-time, intelligent customer insights.Netcracker’s solution helps service providers enhance the customer experience across all digital channels by adopting a mobile-first approach, leading to greater adoption of self-service tools that make bidirectional customer interactions seamless and intuitive. A single data management layer across all solution components ensures a consistent customer experience throughout the entire customer journey and service lifecycle.
Customer Engagement Components
Unifies all contact channels using a consistent and integrated data model. Customer interactions through contact center, retail shop, self-service and E-commerce portals and mobile app are tracked and managed, ensuring a consistent positive customer experience. Using our analytics-driven approach, each customer experience becomes personalized through context-driven, real-time offers and content and delivered through the appropriate channel.Read More
Product Overview Brochure
Netcracker Digital BSS/OSS Product Overview
Netcracker’s comprehensive product suite is designed to help service providers enable the digital lifestyle and innovate the digital enterprise.
Learn how you can evolve your business and operations with a single platform for digital transformation.
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Telefónica UK Selects Netcracker’s End-to-End BSS/OSS Suite