Responsible AI Use

AI and large language models (LLMs) can deliver significant benefits by streamlining processes, stimulating employee innovation, assisting with complex problem solving, improving efficiency and unlocking new value for customers. These technologies are integrated into Netcracker’s business processes, protecting the trust placed in its solutions and expertise while lowering the risk of misuse, inaccuracy, unethical outcomes, potential biases and information security breaches.

Netcracker has established clear policies and internal controls to make sure LLMs are used responsibly and in compliance with applicable laws and industry best practices. Additionally, Netcracker restricts the use of customer and third-party confidential data or other proprietary or non-public information in public or unmanaged LLM platform prompts. Netcracker provides ongoing training and enforces strict guidelines to make sure all use of AI aligns with security and privacy obligations.

Customer data is never used to train or fine-tune external LLMs, and Netcracker does not expose customer information to GenAI systems. Netcracker continuously assesses and refines its AI governance frameworks to reflect the evolving landscape and uphold the highest standards of customer trust.