Empowering Digital-First Customer experiences
Netcracker has been a proven strategic partner for the cable and media industry for over three decades. Netcracker solutions enable digital business transformation with increased flexibility, improved customer interactions and faster time-to-market for new services to establish a competitive position in both residential and business service delivery. The global pandemic redefined how businesses and consumers worked and learned for an increase in cable broadband usage, making efficiency, automation and expansion more important than ever before.
Netcracker E-commerce Portal, Convergent Revenue Management, Intelligent Agent Desktop and Workforce Management solutions for cable and media providers are designed to provide business-critical functionality that streamlines and transforms existing business operations. With these enhanced digital capabilities, providers can bring true end-to-end self-service to customers, optimize their workforce and automate their business. Netcracker solutions also open doors to new revenue streams by helping cable operators expand into the high-value enterprise markets and increase lifetime value for residential customers and SMBs.
Cable Solution Spotlight
Unlock growth opportunities by offering new ecosystem-driven digital products – XaaS, SD-WAN, OTT and more. Accelerate digital engagement in all aspects of customer interactions with intuitive self-care capabilities. Increase customer loyalty with personalized and targeted offerings.
Convergent Revenue Management
Monetize digital service offerings with flexible multi-partner charging, end-to-end billing operations for any customer type or line of business, and improved real-time capabilities, including electronic billing and digital invoicing.
Intelligent Agent Desktop
Improve agent productivity with access to 360° customer profile views on a single screen. Agents can use the logical and intuitive interface for instant access to AI-driven insights to manage every customer request quickly and effectively.
Get real-time detailed views on workforce availability with intelligent demand forecasting to effectively utilize field engineers. AI-driven scheduling shortens appointment windows and auto notifications allow customers to improve daily planning.