Customer Journey Management

Deliver personalized digital experiences across channels in real time.

Leverage analytics-driven capabilities to personalize offerings, design experiences, monitor customers and optimize performance.

Overview

Many service providers today lack the ability to provide continuous customer journeys across channels, operating with multiple silos for marketing, sales and care tools that heavily depend on manual processes. This traditional approach results in the lack of a holistic view across all customer interactions.

Digital experiences must revolve and evolve around the customer. Our Customer Journey Management offering enables you to manage customer journeys intelligently across a variety of channels. It provides critical insight to define and guide journeys, personalize customer experiences and engage customers across multiple touchpoints. It makes journey management dynamic, augmenting it with real-time analytics and artificial intelligence (AI) capabilities to deliver personalized offers and ensure proactive customer engagement.

Our offering powers adaptive journeys, measuring their efficiency and automatically optimizing them to drive perpetual improvements to customer interaction processes. It helps you increase customer lifetime value through personalized offerings and marketing.

Modal

 

Our offering enables you to:

  • Increase NPS and CSAT customer experience metrics with personalized customer journeys across channels.
  • Drive revenue growth and maximize customer lifetime value with personalized and targeted offers.
  • Deliver the right message, through the right channels, at the right time.
  • Achieve superior business agility and address customer needs in real time

Customer Journey Management comprises the following modules:

Journey Manager

Create a smooth, coherent interaction experience from the customer's point of view.

Customer Profiler

Gain valuable insight from real-time intelligent views into customer profiles.

Channel Personalization

Design personalized user experiences across all channels.

Contextual Decisioning

Use up-to-date information to make real-time business decisions and optimize customer experience.

Netcracker 12 Customer Journey Management
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  • Netcracker 12 Digital Customer Enablement
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  • Netcracker 12 Customer Journey Management
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  • Netcracker 12 Professional Services
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