Digital Transformation Solutions

Powering digital transformation for service providers worldwide.

Digital Transformation Overview

Digital transformation is the process by which service providers aim to enhance technology, processes and the effectiveness of their personnel in order to compete and win in today's rapidly changing, digitally-oriented markets.

Netcracker is the worldwide market leader in digital transformation solutions for service providers. Netcracker’s Digital Transformation Solutions enable operators to increase revenue; expand  margins; win in new markets; transition services and IT to the cloud; deliver exceptional customer experiences and reduce cost and risk. We help service providers unlock opportunities in cloud, Internet of Things (IoT), next-generation mobile, virtualization, over-the-top (OTT), and digital B2B and B2C services.

Digital Transformation Solution & Methodology

Our methodology assesses digital maturity, creates a long-term roadmap and vision, defines effective business cases, develops and aligns digital skills and lays out near- and long-term blueprints for transforming IT environments.


Strategy & Organization helps service providers to build successful business cases along with effective implementation roadmaps. Our Planning & Consulting Services drive solution development activities based on expertise and a deep understanding of our customers.

Digital Customer Enablement enables true omnichannel customer journeys across conventional and digital channels. It builds intelligent customer profiles to ensure correct actions, effective recommendations and personalized interactions. It enhances customer experiences, accelerates time-to-market and increases sales efficiency.

The Business Agility Layer enables flexible integration between customer engagement layers and core BSS to facilitate rapid responses to competition and market factors. It ensures that 3rd party or channel applications can access needed information without exposing complexity.

Digital Business Enablement facilitates BSS digital transformations with Unified Customer Management, Centralized Product Management, our Digital Partner Ecosystem and Converged Revenue Management. It aligns the most critical BSS functions and business processes with digital service provider requirements.

The Operational Agility Layer enables easy integration of BSS and OSS applications through standards-based APIs and integration adapters. It ensures that any component of the Netcracker solution can be integrated easily with any other IT system.

Digital Operations Enablement facilitates OSS transformations with Hybrid Service Management & Hybrid Resource Management and physical Infrastructure Management. It helps to operationalize SDN/NFV at scale with SDN Controllers and NFV Management & Orchestration.

The Infrastructure Agility Layer provides integration tools and libraries to onboard new network and infrastructure services rapidly, including VNFs and IoT devices, leveraging standards to ensure interoperability and the continuous ecosystem growth.

The Digital & Cloud Infrastructure Layer introduces an extensive selection of VNFs and a sophisticated management & control layer for data center virtualization. A unified IoT platform enables service providers to create, test and commercialize IoT applications.

Digital Process & Operations provides the full set of operations and maintenance capabilities today's marketplace demands. It spans all Netcracker solutions as well as those based on third-party products.

Initiating Digital Transformation

When undertaking digital transformation, service providers weigh activities based on internal priorities, business goals, organizational structure, budgets and competitive landscape. Given our experience at the heart of many digital transformation projects across the globe, we can help service providers plan, initiate and execute a wide range of digital transformation activities.

Organizational & Process Transformation: Assess your digital maturity and plan your digital transformation using our comprehensive consulting services.

Customer Engagement Transformation: Transform how you engage with customers omnichannel experience management capabilities.

Hybrid Operations Transformation: Drive your virtualization transformation using our hybrid operations management capabilities.

Revenue Management Transformation: Maximize your revenue potential with our comprehensive suite of revenue management capabilities.

Customer & Partner Management Transformation: Enable a unified approach to how you manage customers, partners, products, channels and marketing programs.

Digital Infrastructure Transformation: Commercial SDN/NFV at scale using a range of our proven products and services.

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Solution Resources

Brochure: Digital Transformation Portfolio
Brochure: Managed Services for Digital Transformations
Customer Story:Telefónica and Netcracker: Driving digital transformation on a global scale
GlobalData Report: Digital Transformation Platforms Competitive Landscape
451 Research Report: Customer Experience: A Catalyst for Digital Transformation
Infographic: Are you a real digital service provider?