Customer Experience
The Critical Role of Customer Management in Driving Telco Sales Automation - Part 1
In today's hyper-competitive telecommunications landscape, the ability to rapidly respond to customer needs while maintaining operational efficiency is essential for survival. At the heart of this transformation lies comprehensive customer management and customer experience (CX) capabilities, which have evolved from simple contact management into sophisticated ecosystems that drive sales automation across the entire customer lifecycle.
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On Video: Virgin Media Talks Digital Transformation - Have a Good Cultural Fit and be Wary of ‘Scope Creep’
April 5, 2023
José Luis Carrizo, CIO B2B IT at Virgin Media O2, discusses the company's B2B digital transformation journey and its partnership with Netcracker, as well as lessons learned throughout the process.
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On Video: du Talks About How to Build a 5G Network – and Then Monetize It
April 4, 2023
Karim Benkirane, CCO at du, discusses the company's transformation journey and the selection of Netcracker as a partner throughout the process to ensure the latest technology and capabilities are delivered to customers.
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On Video: Senior Telco Execs Discuss Their Transformation to Techcos
February 17, 2023
What are the most significant barriers when transitioning from a telco to a techco? Are they technical? Cultural? Procedural? Netcracker spoke with its customers to find out.
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Interview with Eva Slattery from VMO2
January 12, 2023
Eva Slattery, Director of Accelerate Transformation Programme at Virgin Media O2, discusses the status of the company's digital transformation, as well as its relationship with Netcracker Technology and lessons learned from the transformation experience.
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Zain Redefines the Customer Experience
June 13, 2022
With a mission to equip businesses, residents and the government with the latest technologies, Zain KSA and Netcracker work hand-in-hand to provide customers with a differentiated experience.
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Customer Experience
Netcracker's Insights on customer experience highlights best practices regarding how businesses can deliver personalized, real-time and digital customer journeys.
Popular Customer Experience Blogs
Clearing the Obstacles to Broader MVNO Adoption for Telcos and Their Partners
December 5, 2025
Telcos and their MVNO partners often face challenges like high costs and complex technical requirements during the deployment process. Netcracker's MVNO Cloud Solution addresses these obstacles, providing a path to quickly realize growth potential.
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Transforming Customer Experience in Telecom
November 20, 2025
Telecom providers today face a critical challenge: customers expect seamless, personalized experiences across every touchpoint, but outdated systems and disconnected data make this a challenge to deliver. Netcracker Intelligent Customer Experience Solution changes the game with AI-powered technology that unifies operations and transforms customer engagement.
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