Netcracker's Blog: Customer Experience

New Cable Services Redefine the Customer Model

While premises-based services drive revenue, individualized services represent a new growth opportunity.

February 4, 2014

Service Convergence Drives Billing Consolidation

As boundaries between service domains fade, CSPs are migrating to common rating and charging platforms.

February 6, 2014

5 Keys to Rapid Customer Experience Enhancement

5 points for enhancing customer experiences rapidly and pragmatically.

April 8, 2014

10 Elements of Real-Time Convergent Charging Evolution (Part 1)

Here are the first five of 10 core real-time convergent charging capabilities that may be key components of any go-forward revenue management plan.

April 15, 2014

Disability: The Untapped Mobile Market Segment

A billion people have some sort of disability, yet this market has gone largely untapped by the mobile industry. But with technology bringing options to people with different kinds of impairments, the disabled are on the front line of mobile innovation.

May 26, 2015

Helping the Disabled Get around the Smart City

Smart cities can be a place where the disabled feel more at home by giving better access to buildings, providing easier interaction with healthcare and other services.

May 28, 2015

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Press Releases

Netcracker and Swisscom Receive 2026 FutureNet Award for Scaling Autonomous Network Operations Award Highlights Successful Joint Blueprint to Scale Autonomous Operations Companywide for Leading Swiss Operator

May 11, 2026

Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption Netcracker’s Pioneering Agentic AI Solution Receives Gold Stevies in Prestigious American Business Awards Program

May 5, 2026

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet World 2026 Netcracker Empowers CSPs to Accelerate Autonomous Operations with Embedded AI Agents That Drive Efficiency and Innovation

April 14, 2026

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled Digital BSS to Support its Mobile Network in Japan Rakuten Mobile Continues to Leverage Netcracker’s Next-Generation, Cloud-Ready Digital Business Solution as it Prioritizes Delivery of the Best Customer Experience in the Market

March 31, 2026

DTW 2026

Jun 23, 2026 - Jun 25, 2026

Copenhagen, Denmark

Visit Website

FutureNet North America 2026

Nov 04, 2026 - Nov 05, 2026

NYC, NY

Visit Website

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