Netcracker's Blog: Customer Experience

Who Will Win the Mobile Payments Game?

The market is being flooded with mobile payments services, but without clear strategies customers may decide to stick with plastic and cash.

July 16, 2015

Analyzing Touchpoints Along the Customer Journey

Touchpoints and the overall journey combine to create a powerful view into each and every customer experience.

September 17, 2015

Mobile First: Bringing the Back Office Out in Front

A solid BSS infrastructure that supports multiple channels will be a critical factor for a successful mobile strategy.

October 1, 2015

How Will e-SIM Cards Change the Way Service Providers Deliver Mobile Services?

The e-SIM is coming, and service providers need to make sure their BSS/OSS can handle instant changes to mobile plans, number porting and keeping track of the entire number management lifecycle.

October 8, 2015

6 Ways for CSPs to Get into a Customer-Centric Mindset

Communications service providers realize they have a problem with customer satisfaction, and to turn things around they are changing their attitude and taking steps to improve perception.

October 29, 2015

Partnering in a Digital Ecosystem Requires a Major Business Model Shift

CSPs will need to leverage strong relationships and new ways of doing business to succeed in today’s digital landscape.

November 26, 2015

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Press Releases

Netcracker and Swisscom Receive 2026 FutureNet Award for Scaling Autonomous Network Operations Award Highlights Successful Joint Blueprint to Scale Autonomous Operations Companywide for Leading Swiss Operator

May 11, 2026

Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption Netcracker’s Pioneering Agentic AI Solution Receives Gold Stevies in Prestigious American Business Awards Program

May 5, 2026

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet World 2026 Netcracker Empowers CSPs to Accelerate Autonomous Operations with Embedded AI Agents That Drive Efficiency and Innovation

April 14, 2026

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled Digital BSS to Support its Mobile Network in Japan Rakuten Mobile Continues to Leverage Netcracker’s Next-Generation, Cloud-Ready Digital Business Solution as it Prioritizes Delivery of the Best Customer Experience in the Market

March 31, 2026

DTW 2026

Jun 23, 2026 - Jun 25, 2026

Copenhagen, Denmark

Visit Website

FutureNet North America 2026

Nov 04, 2026 - Nov 05, 2026

NYC, NY

Visit Website

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