Netcracker's Blog: Customer Experience

Gaining Solid Financial Value from Analytics, AI and Automation

CSPs are not yet taking full advantage of the benefits of projects that can lower costs while improving productivity.

July 16, 2020

Hyper Automation Comes to Telco Networks

As CSPs undergo transformation, end-to-end automation from sales lead to the network is high on their list of critical functions.

July 30, 2020

TM Forum Catalyst Project Showcases Ground-Breaking Customer Experience

Using AR/VR and other game-style features that promote loyalty and deliver innovative partner services, CSPs can greatly enhance the overall user experience and redefine their role in the digital ecosystem.

August 12, 2020

Digital Transformation Paves the Way for 5G

By embracing cloud-native technologies and delivering stellar customer experience, operators are better positioned to monetize their 5G networks and services.

September 30, 2020

Open vRAN Brings Scalability and Simplicity to Mobile Networks

Operators can leverage orchestration to deliver highly personalized services and an exceptional digital experience.

October 21, 2020

Zain Redefines the Customer Experience

With a mission to equip businesses, residents and the government with the latest technologies, Zain KSA and Netcracker work hand-in-hand to provide customers with a differentiated experience.

June 13, 2022

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Press Releases

Netcracker and Swisscom Receive 2026 FutureNet Award for Scaling Autonomous Network Operations Award Highlights Successful Joint Blueprint to Scale Autonomous Operations Companywide for Leading Swiss Operator

May 11, 2026

Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption Netcracker’s Pioneering Agentic AI Solution Receives Gold Stevies in Prestigious American Business Awards Program

May 5, 2026

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet World 2026 Netcracker Empowers CSPs to Accelerate Autonomous Operations with Embedded AI Agents That Drive Efficiency and Innovation

April 14, 2026

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled Digital BSS to Support its Mobile Network in Japan Rakuten Mobile Continues to Leverage Netcracker’s Next-Generation, Cloud-Ready Digital Business Solution as it Prioritizes Delivery of the Best Customer Experience in the Market

March 31, 2026

DTW 2026

Jun 23, 2026 - Jun 25, 2026

Copenhagen, Denmark

Visit Website

FutureNet North America 2026

Nov 04, 2026 - Nov 05, 2026

NYC, NY

Visit Website

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