Netcracker's Blog: Customer Experience

Analyzing Touchpoints Along the Customer Journey

Touchpoints and the overall journey combine to create a powerful view into each and every customer experience.

September 16, 2015

Who Will Win the Mobile Payments Game?

The market is being flooded with mobile payments services, but without clear strategies customers may decide to stick with plastic and cash.

July 15, 2015

Helping the Disabled Get around the Smart City

Smart cities can be a place where the disabled feel more at home by giving better access to buildings, providing easier interaction with healthcare and other services.

May 27, 2015

Disability: The Untapped Mobile Market Segment

A billion people have some sort of disability, yet this market has gone largely untapped by the mobile industry. But with technology bringing options to people with different kinds of impairments, the disabled are on the front line of mobile innovation.

May 25, 2015

Unifying Service and Network Orchestration Makes Good Business Sense

Existing BSS/OSS systems can’t fill the orchestration gaps preventing seamless end-to-end execution of service, policy and quality of experience processes. But the use of automation for critical service management processes can help close those gaps.

April 22, 2015

Driving Service Assurance with Analytics

Analytics solutions are beginning to close the network intelligence gap and provide more customer-centric and business-focused functionality.

October 8, 2014

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Press Releases

Netcracker Expands its Engagement With Telenet’s Large-Scale B2B Transformation Program Belgian Operator Will Consolidate B2C and B2B Systems on a Common Platform to Streamline Operations, Improve Customer Service and Accelerate Time to Market for Enterprise Services

June 22, 2026

Netcracker Takes Center Stage at DTW Ignite 2026 With Leadership in AI-Native Telecom and Autonomous Network Operations Netcracker and its Customers Will Drive the Conversation Around AI, New Paths to Revenue and Automation During Numerous Keynotes and Panel Discussions at TM Forum Event in Copenhagen

June 16, 2026

Lightpath Deepens Long-Standing Partnership with Netcracker for Modernized OSS and Enhanced Professional Services U.S. Fiber Connectivity Provider Will Leverage Industry Best Practices to Boost Business Agility, Accelerate Innovation and Lower Costs for Enterprise Clients

June 9, 2026

Netcracker Agentic AI Solution Recognized with AI Excellence Award Accolade Honors Netcracker’s Ability to Help Communications Service Providers Accelerate Automation, Drive Innovation and Deliver ROI at Scale

June 2, 2026

SCTE TechExpo 2026

Sep 29, 2026 - Oct 01, 2026

Atlanta, GA

Visit Website

FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

Visit Website

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