Netcracker's Blog: Customer Experience

Customer-Focused Service Providers Should Echo Amazon

Service providers can take inspiration from Amazon when it comes to delivering value, convenience and choice for customers.

August 22, 2016

The Critical Role of Customer Management in Driving Telco Sales Automation - Part 1

In today's hyper-competitive telecommunications landscape, the ability to rapidly respond to customer needs while maintaining operational efficiency is essential for survival. At the heart of this transformation lies comprehensive customer management and customer experience (CX) capabilities, which have evolved from simple contact management into sophisticated ecosystems that drive sales automation across the entire customer lifecycle.

February 4, 2026

6 Ways for CSPs to Get into a Customer-Centric Mindset

Communications service providers realize they have a problem with customer satisfaction, and to turn things around they are changing their attitude and taking steps to improve perception.

October 28, 2015

How Will e-SIM Cards Change the Way Service Providers Deliver Mobile Services?

The e-SIM is coming, and service providers need to make sure their BSS/OSS can handle instant changes to mobile plans, number porting and keeping track of the entire number management lifecycle.

October 7, 2015

Mobile First: Bringing the Back Office Out in Front

A solid BSS infrastructure that supports multiple channels will be a critical factor for a successful mobile strategy.

September 30, 2015

Analyzing Touchpoints Along the Customer Journey

Touchpoints and the overall journey combine to create a powerful view into each and every customer experience.

September 16, 2015

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Press Releases

Netcracker Expands its Engagement With Telenet’s Large-Scale B2B Transformation Program Belgian Operator Will Consolidate B2C and B2B Systems on a Common Platform to Streamline Operations, Improve Customer Service and Accelerate Time to Market for Enterprise Services

June 22, 2026

Netcracker Takes Center Stage at DTW Ignite 2026 With Leadership in AI-Native Telecom and Autonomous Network Operations Netcracker and its Customers Will Drive the Conversation Around AI, New Paths to Revenue and Automation During Numerous Keynotes and Panel Discussions at TM Forum Event in Copenhagen

June 16, 2026

Lightpath Deepens Long-Standing Partnership with Netcracker for Modernized OSS and Enhanced Professional Services U.S. Fiber Connectivity Provider Will Leverage Industry Best Practices to Boost Business Agility, Accelerate Innovation and Lower Costs for Enterprise Clients

June 9, 2026

Netcracker Agentic AI Solution Recognized with AI Excellence Award Accolade Honors Netcracker’s Ability to Help Communications Service Providers Accelerate Automation, Drive Innovation and Deliver ROI at Scale

June 2, 2026

SCTE TechExpo 2026

Sep 29, 2026 - Oct 01, 2026

Atlanta, GA

Visit Website

FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

Visit Website

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