Netcracker's Blog: ml

The Critical Role of Customer Management in Driving Telco Sales Automation - Part 1

In today's hyper-competitive telecommunications landscape, the ability to rapidly respond to customer needs while maintaining operational efficiency is essential for survival. At the heart of this transformation lies comprehensive customer management and customer experience (CX) capabilities, which have evolved from simple contact management into sophisticated ecosystems that drive sales automation across the entire customer lifecycle.

February 4, 2026

Press Releases

Netcracker Expands its Engagement With Telenet’s Large-Scale B2B Transformation Program Belgian Operator Will Consolidate B2C and B2B Systems on a Common Platform to Streamline Operations, Improve Customer Service and Accelerate Time to Market for Enterprise Services

June 22, 2026

Netcracker Takes Center Stage at DTW Ignite 2026 With Leadership in AI-Native Telecom and Autonomous Network Operations Netcracker and its Customers Will Drive the Conversation Around AI, New Paths to Revenue and Automation During Numerous Keynotes and Panel Discussions at TM Forum Event in Copenhagen

June 16, 2026

Lightpath Deepens Long-Standing Partnership with Netcracker for Modernized OSS and Enhanced Professional Services U.S. Fiber Connectivity Provider Will Leverage Industry Best Practices to Boost Business Agility, Accelerate Innovation and Lower Costs for Enterprise Clients

June 9, 2026

Netcracker Agentic AI Solution Recognized with AI Excellence Award Accolade Honors Netcracker’s Ability to Help Communications Service Providers Accelerate Automation, Drive Innovation and Deliver ROI at Scale

June 2, 2026

SCTE TechExpo 2026

Sep 29, 2026 - Oct 01, 2026

Atlanta, GA

Visit Website

FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

Visit Website

Cookies management

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because Netcracker respects your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings below to find out more and change your default settings. However, blocking some types of cookies may impact your experience on this website and the services we are able to offer. To understand more about how we use cookies and their purpose, please see Section 16 of our Privacy Notice.

Strictly Necessary Cookies required

These cookies are necessary for our website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance / Statistics Cookies

These cookies are used to collect anonymous information about how visitors use our website, including the number of visitors to the website and/or blog, which pages are the most and least popular, how visitors arrived at our website and the pages they have visited. We use this information to compile reports and to help us improve and enhance our website.

Marketing Cookies

We use a marketing database management program (Marketo) that deploys a cookie when a user interacts with marketing communications such as a marketing email or marketing-based landing page on our website. This allows a website to track visitor behavior and to link a visitor to the recipient of an email marketing campaign, to measure campaign effectiveness. Tracking is performed anonymously unless and until a user identifies himself/herself by submitting their personal information in a form.

Social Media Cookies

These cookies are set by a range of social media services (e.g. LinkedIn, Twitter) that we have added to our website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Netcracker's Blog: ml

The Critical Role of Customer Management in Driving Telco Sales Automation - Part 1

Press Releases

Events

Cookies management

About your privacy