The Symphony of Multi-Agent Orchestration
CSPs have been using GenAI to improve their businesses, and lay the groundwork for truly intelligent networks that anticipate and prevent issues, create actionable insights and orchestrate entire digital ecosystems with unprecedented sophistication.
Over the past several years, CSPs have focused on experimenting with the power of generative AI (GenAI) to improve their businesses. While early GenAI implementations provided some momentum for many telcos that have been slow to embrace AI thus far, the shift to agentic AI (named for its ability to work as an autonomous agent that initiates actions and makes decisions with minimal human intervention) has opened a world of possibilities. When AI truly understands and can act upon the complex interdependencies of modern telecom infrastructure, its function within a system can help transform operations beyond rule-based customer service chatbots and automated reporting.
This evolution has taught the industry a crucial lesson: The real power of AI emerges not from any single technology, but from the intelligent orchestration of multiple AI capabilities and other technologies working in harmony. GenAI excels at creating content and interpreting complex scenarios. Predictive AI forecasts outcomes with remarkable accuracy. But agentic AI, which can autonomously execute complex, multi-step processes, represents the breakthrough that transforms these capabilities from impressive demonstrations into operational game changers.
When equipped with access to telco data systems, decision-making tools, AI/ML outputs and knowledge bases, GenAI can become agentic AI. AI agents can automate numerous tasks and, ultimately, collaborate with other agents in sophisticated orchestration. This convergence of predictive, generative and agentic AI creates possibilities that exceed the sum of their individual capabilities.
With our solution, telcos have a way to scale agentic AI across the business. For example, business operations staff can use AI agents to provide insights into how telco operators can streamline and transform customer churn management into new revenue opportunities through an integrated and orchestrated AI approach that encompasses GenAI and agentic AI to harvest insights from multiple data sources:
By embracing the transformative power of AI, telcos can ensure they are evolving in line with industry standards and capturing new revenue opportunities. As the true capabilities of AI continue coming to light, integration and orchestration will be crucial tools for achieving the optimal benefit from this technology.
Learn more about Netcracker’s AI solutions.