Bavarian CSP Undergoes End-to-End BSS/OSS Transformation to Address Mass Market Needs


M-net Telecommunications GmbH, a regional communications provider in Bavaria, Germany, has selected Netcracker for a large-scale business transformation program. M-net has been a longtime Netcracker Revenue Management customer, but recently decided to implement several additional Netcracker Telecom Operations and Management Systems (TOMS) solutions to launch an end-to-end transformation that will streamline business activities and improve customer-facing tasks.

M-net provides business and residential customers with a range of communications services, including high-speed Internet as well as data and voice services for fixed and mobile telecommunications systems. To enable this business transformation program, Netcracker will replace parts of M-net’s legacy IT infrastructure and deliver a number of its TOMS solutions, including the Netcracker Framework, Customer Information Management, Customer Order Management, Product Information Management, Marketing & Sales Management, Customer Problem Management, Customer SLA Management, Service Information Management, Service Order Management, Service Inventory and Partner Management.

“Netcracker’s comprehensive TOMS suite, unparalleled delivery capabilities and market leadership made selecting it for this large-scale business transformation a convincing choice,” said Jens Prautzsch, CEO at M-net. “The flexible and automated Netcracker solutions will allow us to revamp a number of business processes and optimize the customer experience, giving us the competitive and functional capabilities we need to support our business activities in the future.”

Netcracker’s pre-integrated end-to-end solutions will provide M-net with a number of financial and operational opportunities, including the ability to reduce costs by unifying processes across all lines of business as well as lowering the total cost of ownership. The Netcracker TOMS suite will also enhance automation, improve customer visibility and experience and strengthen flexibility and business agility.

In addition to providing an end-to-end BSS/OSS solution suite, Netcracker will also provide a number of professional services during M-net’s business transformation. These services include consulting and best practices, as well as implementation, data migration and testing.

“This end-to-end transformation with M-net underscores our ability to extend our footprint with longtime customers by continuing to support our existing rating and billing solutions in addition to providing the rest of our comprehensive TOMS suite,” said Andrew Feinberg, President and CEO at Netcracker. “We are excited to help M-net experience the full benefits of using our BSS/OSS stack, which will deliver unparalleled opportunities and benefits.”

About M-net

The M-net Telecommunications GmbH provides large parts of Bavaria and the metropolitan area of Ulm (State Baden Wuerttemberg) as well as the county Main-Kinzig-Kreis with future-proof communication technology. M-net provides Internet, data, fixed network and mobile telephone services to meet the communication needs of business and residential customers. Together with its partners, M-net is investing several hundred million euros in fiber-based broadband networks in Munich, Augsburg and Erlangen, as well as other Bavarian cities and the largest administrative district of the State Hesse. M-net has approximately 850 employees. Founded in 1996, M-net has more than 300,000 customers. In the 2013 fiscal year M-net achieved sales of 195 million euros.