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Core Business Process Automation Cuts Operational Cost and Accelerates Product Introduction and Delivery
Shaw Communications Inc. is deploying the Order Entry, Order Management, Product/Sales Catalog and Service Library from the Netcracker 9 Product Suite. These new products will assist Shaw in better serving its customer base by cutting operational costs, improving speed-to-market for new services, and accelerating its order-to-cash cycle.
"Our partnership with Netcracker gives us an opportunity to further improve our customer-facing systems and processes with even greater efficiency, allowing us to enhance our promise in delivering exceptional customer experience," said Zoran Stakic, Senior Vice President, Technology and Network Operations at Shaw Communications.
Shaw Communications Inc. is one of Canada's largest communications service providers. It delivers cable TV, high-speed Internet, and voice services to 3.2 million residential customers. Today's announcement represents an extension and expansion of Shaw's ongoing, long-term partnership with Netcracker.
"We are excited to work with Shaw on this important business transformation and to help the company serve its many customers across Canada with increasing speed, efficiency, and consistency," said Andrew Feinberg, President and CEO at Netcracker. "Shaw's adoption of Netcracker 9 gives us a chance to demonstrate further the business value that our innovative solutions can deliver rapidly for our clients and their customers."
About Shaw Communications
Shaw Communications Inc. is an enhanced connectivity provider. Its Consumer division serves consumers with broadband Internet, Shaw Go WiFi, video and digital phone. Its Wireless division provides wireless voice and data services through an expanding and improving mobile wireless network infrastructure. The Business Network Services division provides business customers with Internet, data, WiFi, telephony, video and fleet tracking services. The Business Infrastructure Services division, through ViaWest, provides hybrid IT solutions including colocation, cloud computing and security and compliance for North American enterprises.