RCN, Grande Communications and Wave Broadband Leverage Netcracker's Revenue Management to Optimize B2B and B2C Customer Experience
RCN, Grande and Wave Further Leverage Netcracker’s Revenue Management to Consolidate Billing Across North America
Netcracker Technology announced today that digital TV, phone and internet service provider RCN has selected Netcracker's Revenue Management solution to improve efficiencies at RCN, Grande Communications and Wave Broadband. RCN, Grande and Wave will use Netcracker's platform for standardizing all billing-related processes across its seven offices and plans to use these solutions to deliver the best possible customer experience.
RCN provides digital TV, phone and internet services for residential and business customers in New York, Boston, Chicago, Metro D.C., Philadelphia and the Lehigh Valley in Pennsylvania. Its sister companies, Wave Broadband and Grande Communications, deliver internet, TV and phone services across Washington, Oregon and California and Texas, respectively.
Netcracker's next-generation Revenue Management solution will replace third-party legacy billing systems with a common platform for the service providers' business lines that will ultimately improve customer experience. The solution will enable the companies to converge across all combinations of network technologies and reduce redundancies while improving efficiencies.
“As we expand alongside the increasingly competitive cable industry, having a comprehensive, converged revenue management platform becomes critical,” said Robert Roeder, EVP and Chief Development Officer at RCN, Grande and Wave. “Our BSS partnership with Netcracker ensures that we have the capabilities and the support we need to optimize revenue management and customer experience across both B2B and B2C operations.”
“The North American cable market is experiencing a lot of consolidation, which creates more pressure for operators to differentiate themselves through the delivery of superior customer experience,” said Rohit Aggarwal, General Manager of North America at Netcracker. “We’re excited to announce our expansion with RCN, Grande and Wave, helping it succeed amidst new challenges.”
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
For more information, visit www.netcracker.com.
About RCN, Grande Communications and Wave Broadband
RCN Telecom Services, LLC (www.rcn.com) Grande Communications (www.mygrande.com) and Wave Broadband (www.wavebroadband.com) form the sixth largest US cable operator and provide industry-leading high-speed internet, broadband communications solutions, digital TV, phone services and fiber optic solutions for residential and business customers across the United States. Together, RCN, Grande and Wave serves areas of Massachusetts, Chicago, Pennsylvania, New York City, and Washington, DC. (RCN); Texas (Grande Communications) and Washington, Oregon and California (Wave Broadband).