Netcracker's Blog: BSS

The Critical Role of Customer Management in Driving Telco Sales Automation - Part 1

In today's hyper-competitive telecommunications landscape, the ability to rapidly respond to customer needs while maintaining operational efficiency is essential for survival. At the heart of this transformation lies comprehensive customer management and customer experience (CX) capabilities, which have evolved from simple contact management into sophisticated ecosystems that drive sales automation across the entire customer lifecycle.

February 4, 2026

Solution Spotlight: Netcracker Intelligent Customer Experience

Netcracker Intelligent Customer Experience embeds AI throughout the full technology stack, supporting dynamic catalog and CPQ requirements and enhancing customer loyalty management initiatives.

January 27, 2026

Solution Spotlight: Netcracker Intelligent B2B CPQ Solution

Our Intelligent B2B CPQ solution streamlines the lead-to-activation journey, enabling telcos to launch new services, deepen customer relationships and deliver tailored solutions to enterprise and ecosystem partners.

January 13, 2026

6 Ways for CSPs to Get into a Customer-Centric Mindset

Communications service providers realize they have a problem with customer satisfaction, and to turn things around they are changing their attitude and taking steps to improve perception.

October 28, 2015

Virtualization Needs Strong Use Cases and Ongoing Industry Support to Push Forward

SDN & OpenFlow World Congress maybe be wrapping up, but the conversation about what it will take to operationalize SDN and NFV as well as use cases, will continue.

October 15, 2015

Moving Toward SDN and NFV Operationalization

SDN & OpenFlow World Congress will cover a lot of ground this week, including many aspects of how to operationalize SDN and NFV so operators can realize the full benefits of virtualization.

October 12, 2015

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Press Releases

Netcracker Expands its Engagement With Telenet’s Large-Scale B2B Transformation Program Belgian Operator Will Consolidate B2C and B2B Systems on a Common Platform to Streamline Operations, Improve Customer Service and Accelerate Time to Market for Enterprise Services

June 22, 2026

Netcracker Takes Center Stage at DTW Ignite 2026 With Leadership in AI-Native Telecom and Autonomous Network Operations Netcracker and its Customers Will Drive the Conversation Around AI, New Paths to Revenue and Automation During Numerous Keynotes and Panel Discussions at TM Forum Event in Copenhagen

June 16, 2026

Lightpath Deepens Long-Standing Partnership with Netcracker for Modernized OSS and Enhanced Professional Services U.S. Fiber Connectivity Provider Will Leverage Industry Best Practices to Boost Business Agility, Accelerate Innovation and Lower Costs for Enterprise Clients

June 9, 2026

Netcracker Agentic AI Solution Recognized with AI Excellence Award Accolade Honors Netcracker’s Ability to Help Communications Service Providers Accelerate Automation, Drive Innovation and Deliver ROI at Scale

June 2, 2026

SCTE TechExpo 2026

Sep 29, 2026 - Oct 01, 2026

Atlanta, GA

Visit Website

FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

Visit Website

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