Netcracker's Blog: Customer Experience

Telco Leaders Discuss the Benefits and Challenges of Digital Transformation – Part Two

For telcos, the days of acquiring and then selling spectrum are almost over, with major growth opportunity shifting to adjacent businesses and the services telcos can sell on top of their core infrastructure.

November 29, 2023

Changing the Game for Customer Experience

Over the past decade, communications service providers (CSPs) have been struggling to adapt to the challenges of the digital economy.

February 28, 2024

On Video: Indosat Ooredoo Hutchison Discusses Partnership With Netcracker

Vikram Sinha, CEO of Indosat Ooredoo Hutchison, discusses Indonesia's push for digital transformation as well as his experience working with Netcracker.

March 20, 2024

On Video: T-Mobile US Discusses Partnership With Netcracker and Plans for GenAI

Dan Thygesen, Senior Vice President of T-Mobile Wholesale and head of T-Mobile's growing wholesale business, discusses its ongoing digital transformation and how it is working with Netcracker to incorporate GenAI into its operations.

March 22, 2024

On Video: GCI Talks About Transformation and Its Partnership With Netcracker

Sean Lambert, VP Application Technology at GCI, shares how the company's transformation journey and partnership with Netcracker has enabled it to streamline processes, increase efficiency and provide a better customer experience.

March 28, 2025

Making Service Assurance Customer-Centric

Delivering better customer experience requires Communications Service Providers (CSPs) to take a customer-centric approach to service assurance.

April 29, 2014

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Press Releases

Netcracker and Swisscom Receive 2026 FutureNet Award for Scaling Autonomous Network Operations Award Highlights Successful Joint Blueprint to Scale Autonomous Operations Companywide for Leading Swiss Operator

May 11, 2026

Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption Netcracker’s Pioneering Agentic AI Solution Receives Gold Stevies in Prestigious American Business Awards Program

May 5, 2026

Netcracker Showcases Autonomous Operations with Agentic AI at FutureNet World 2026 Netcracker Empowers CSPs to Accelerate Autonomous Operations with Embedded AI Agents That Drive Efficiency and Innovation

April 14, 2026

Rakuten Mobile Extends Partnership with Netcracker for AI-Enabled Digital BSS to Support its Mobile Network in Japan Rakuten Mobile Continues to Leverage Netcracker’s Next-Generation, Cloud-Ready Digital Business Solution as it Prioritizes Delivery of the Best Customer Experience in the Market

March 31, 2026

DTW 2026

Jun 23, 2026 - Jun 25, 2026

Copenhagen, Denmark

Visit Website

FutureNet North America 2026

Nov 04, 2026 - Nov 05, 2026

NYC, NY

Visit Website

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