Netcracker's Blog: Customer Experience

On Video: Virgin Media Talks Digital Transformation - Have a Good Cultural Fit and be Wary of ‘Scope Creep’

José Luis Carrizo, CIO B2B IT at Virgin Media O2, discusses the company's B2B digital transformation journey and its partnership with Netcracker, as well as lessons learned throughout the process.

April 4, 2023

On Video: du Talks About How to Build a 5G Network – and Then Monetize It

Karim Benkirane, CCO at du, discusses the company's transformation journey and the selection of Netcracker as a partner throughout the process to ensure the latest technology and capabilities are delivered to customers.

April 3, 2023

On Video: Senior Telco Execs Discuss Their Transformation to Techcos

What are the most significant barriers when transitioning from a telco to a techco? Are they technical? Cultural? Procedural? Netcracker spoke with its customers to find out.

February 16, 2023

Interview with Eva Slattery from VMO2

Eva Slattery, Director of Accelerate Transformation Programme at Virgin Media O2, discusses the status of the company's digital transformation, as well as its relationship with Netcracker Technology and lessons learned from the transformation experience.

January 11, 2023

Zain Redefines the Customer Experience

With a mission to equip businesses, residents and the government with the latest technologies, Zain KSA and Netcracker work hand-in-hand to provide customers with a differentiated experience.

June 12, 2022

Netcracker Digital Platform Provides Comprehensive BSS/OSS for CSPs

Advanced security, a cloud-native architecture, personalized engagement and gamified customer loyalty programs give software suites the edge for operational success.

March 24, 2022

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Press Releases

Netcracker Expands its Engagement With Telenet’s Large-Scale B2B Transformation Program Belgian Operator Will Consolidate B2C and B2B Systems on a Common Platform to Streamline Operations, Improve Customer Service and Accelerate Time to Market for Enterprise Services

June 22, 2026

Netcracker Takes Center Stage at DTW Ignite 2026 With Leadership in AI-Native Telecom and Autonomous Network Operations Netcracker and its Customers Will Drive the Conversation Around AI, New Paths to Revenue and Automation During Numerous Keynotes and Panel Discussions at TM Forum Event in Copenhagen

June 16, 2026

Lightpath Deepens Long-Standing Partnership with Netcracker for Modernized OSS and Enhanced Professional Services U.S. Fiber Connectivity Provider Will Leverage Industry Best Practices to Boost Business Agility, Accelerate Innovation and Lower Costs for Enterprise Clients

June 9, 2026

Netcracker Agentic AI Solution Recognized with AI Excellence Award Accolade Honors Netcracker’s Ability to Help Communications Service Providers Accelerate Automation, Drive Innovation and Deliver ROI at Scale

June 2, 2026

SCTE TechExpo 2026

Sep 29, 2026 - Oct 01, 2026

Atlanta, GA

Visit Website

FutureNet North America 2026

Nov 03, 2026 - Nov 04, 2026

NYC, NY

Visit Website

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