Indonesian Operator Expands Existing Relationship to Improve Business Agility and Support New Services


Indosat, one of the largest telecommunications services and network providers in Indonesia, has selected NEC and Netcracker to enable a large-scale OSS transformation. Netcracker will deliver its comprehensive OSS solution to help Indosat develop, provide and support enterprise services.

Indosat offers mobile and fixed telephony as well as Internet and data services to millions of customers across Indonesia.

In collaboration with NEC Indonesia, Netcracker will deliver its comprehensive OSS solution on the Netcracker Framework. The platform will consist of numerous Netcracker products, including its Resource Inventory, Discovery & Reconciliation, Network Planning & Design, Service Order Management, Service Activation, Service Information Management, Service Inventory, Service Problem Management and Product Information Management offerings.

“Netcracker’s consolidated OSS solution will provide us with a number of critical advantages, including a reduction in the cost and effort needed to maintain numerous platforms and the ability to augment customer experience by acquiring better insight into customer- and network-facing operations,” said John Martin Thompson, Director and Chief Technology Officer at Indosat. “We are excited to expand our relationship with NEC and Netcracker and to deliver these benefits to our customers.”

The Netcracker OSS solution will help Indosat reduce capex and opex by enabling more efficient use of network assets and reducing the costs of maintenance. The Netcracker platform will also assist in acquiring greater market share and generating more revenue by enabling Indosat to deliver a more comprehensive customer experience through effective root cause identification and resolution processes as well as sophisticated capacity planning and rollout support.

Netcracker will deliver a wide range of professional services during the OSS transformation, including analysis, design, configuration, integration and operational support. Netcracker will also migrate data from existing in-house sources and networks to its cutting-edge OSS solution.

“Winning this important project further reinforces our close relationship with Indosat," said Takayuki Kano, President Director at NEC Indonesia. “The new OSS environment we are providing enables Indosat to achieve more efficient operation of their assets and to simplify internal processes, while shortening the time to deliver the required services to market."

“We are excited to help Indosat transform its OSS environment and leverage cutting-edge solutions that will help it generate more revenue and optimize end-to-end customer experience,” said Loh John Wu, Vice President Asia Pacific at Netcracker. “We look forward to supporting new levels of operational efficiency for Indosat, enabling it to maintain and grow its market share in Indonesia’s hypercompetitive market.”

About Indosat Ooredoo

Indosat Ooredoo, a member of Ooredoo Group, is building Indonesia’s leading digital telco, enabling access and greater connectivity for everybody and every business. Focusing on human growth, Indosat Ooredoo aspires to enrich the lives of Indonesians in the digital world and proactively offer solutions to fulfill their needs. The Company reported 96.4 million mobile customers as of the first half of 2017 and has recorded an increase of 189.6 percent in data traffic compared to the first half of 2016. Supported by more than 4,000 employees, Indosat Ooredoo has recorded a revenue increase of 8.4 percent compared to the same period last year. Indosat Ooredoo was recognized in the Most Innovative Company of the Year category in the 2015 Asia-Pacific Stevie Awards.

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