Netcracker's Solution and Services to Help Blue Stream Optimize Customer Experience and Deliver New Services.
WALTHAM, MA — March 14, 2017 —
Netcracker Technology announced today that Blue Stream has extended its relationship with Netcracker in order to ensure its ability to deliver the best customer experience. Blue Stream will continue to use Netcracker's Revenue Management solution and consulting services to optimize call center operations, provision new services and make it easier for customers to pay for their services.
Advanced Cable Communications is now a new company - Blue Stream. Blue Stream is committed to bringing its customers in South Florida the latest products and services coupled with improved network reliability and customer service. Blue Stream provides superior products including internet speeds up to 1 Gbps and amazing TV powered by TiVo DVR, which allows customers to record up to six shows at one time and watch Netflix, Hulu and YouTube right through the DVR.
The use of Netcracker's Revenue Management solution will enable Blue Stream to generate customer information reports and deliver new TiVo and similar digital services. The solution will also allow Blue Stream's customers to view their statements online and make payments through the web.
Blue Stream will use Netcracker's Consulting services to improve the user interface and experience for its call center operations. These developments will help the service provider reduce call handling times and minimize training times.
"The ability to acquire new customers and maximize customer experience is directly related to the use of innovative technologies and the deployment of best practices," said Joe Canavan, Chief Operating Officer at Blue Stream. "Netcracker's market expertise and proven solution capabilities will ensure that we have the capabilities needed to keep our customers happy."
"The cable market is transforming as service providers implement new initiatives to improve customer experience and use next-generation technologies to optimize operations and key processes," said Rohit Aggarwal, General Manager of North America at Netcracker. "We are glad to help Blue Stream use the tools it needs to gain an edge in an increasingly competitive environment."
For more information on Netcracker’s Revenue Management solution, please contact Erin O'Reilly at Erin.OReilly@Netcracker.com.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
For more information, visit www.netcracker.com.