Netcracker Active Mediation Go-Live Enhances Revenue Management for Digital Services Across Operating Companies
WALTHAM, MA — November 13, 2018 —
Netcracker Technology announced today that RCN & Grande Communications, U.S.-based telecommunications service providers, have expanded their BSS relationship with Netcracker and have gone live with Netcracker’s Active Mediation solution. The expanded BSS capabilities will enhance RCN’s & Grande’s existing use of Netcracker’s Revenue Management solution.
RCN & Grande are leading, competitive cable providers focused largely on key markets across the U.S., including New York City, Boston, Chicago, Philadelphia, Washington D.C., Austin, San Antonio, Dallas and other areas of Texas. Both deliver high-speed internet, all-digital TV and telephony services to residential, small business and enterprise customers.
With Netcracker’s enhanced Active Mediation offering, RCN & Grande now have a pre-integrated BSS solution and a common platform for mediation and usage-based rating across all services from its acquired companies. As a result, RCN & Grande have greater visibility and more control over its services, enabling it to deliver top-rated customer experience.
“As we continue to grow and deliver a wider range of services across more and more markets, it is important that we enable consistent and consolidated billing management capabilities,” said Rob Roeder, Executive Vice President & Chief Development Officer at RCN. “Netcracker’s Revenue Management solution has proven its ability to support our billing operations for years, which is why we continue to leverage the platform as we expand and grow.”
“The U.S. cable market is in a highly volatile state, as it experiences acquisitions and mergers amidst the demanding digital economy,” said Rohit Aggarwal, General Manager North America at Netcracker. “We are proud to work with forward-thinking operators like RCN, which understands the need for a strategic partner that can support its continued growth and success as it navigates through constant change.”
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
For more information, visit www.netcracker.com.
RCN Telecom Services, LLC (www.rcn.com and www.rcn.com/business) provides industry-leading high-speed Internet, all-digital TV and phone services for residential, small/medium and Enterprise business customers. PCMag’s Readers’ Choice Award named RCN one of the winners for best ISPs in 2013, 2015, 2016 and 2017 – RCN was rated highest in overall satisfaction. RCN is YouTube HD Verified, earning the company the highest-ranking that Google offers. RCN is also a Netflix Open Connect partner, placing in the Top rankings on the Netflix USA ISP Speed Index in the markets RCN serves. RCN's affordably priced advanced digital services are delivered through its proprietary, state-of-the-art fiber-rich network and supported by 100% U.S.-based customer service. RCN's primary service areas include Boston, Chicago, Lehigh Valley (PA), New York City, Philadelphia (Delaware County) and Washington, DC.
About Grande Communications, LLC
Grande Communications is a Texas-based broadband communications company that offers a full suite of Internet, TV and phone services for residential and business customers through its state-of-the-art, high-capacity, hybrid fiber-optic network. Since its launch 16 years ago, Grande has offered Texans a real choice in entertainment and communications services plus outstanding local customer and technical support. Grande proudly serves the following communities: Austin, San Antonio, Dallas, San Marcos, Waco, Corpus Christi, Midland and Odessa. For more information, visit mygrande.com, like Grande Communications on Facebook or follow @grandecom on Twitter.
About Wave Broadband
Wave is a leading provider of fiber and broadband services on the West Coast. Wave delivers a range of solutions for businesses, including custom fiber networks, high capacity Internet access, data transport, voice services, and colocation hosting. Wave also serves residential customers with internet, TV and phone services.