Schurz Communications Extends Partnership with Netcracker for Digital BSS

U.S. Broadband and Cloud Services Provider Selects Netcracker Customer Management to Personalize Interactions and Deliver Proactive Customer Care

WALTHAM, MA — January 17, 2023 — Netcracker Technology announced today that Schurz Communications, a U.S.-based broadband media group and cloud managed services provider, will upgrade to Netcracker Digital BSS to enhance customer service quality and deliver efficiencies to its contact center operations.

Schurz, which consists of a number of properties, including Antietam Broadband in Maryland, Burlington Telecom in Vermont, Hiawatha Broadband in Minnesota, Long Lines Broadband in Iowa and Orbitel Communications in Arizona, will benefit from the Agent Desktop feature of Netcracker Customer Management, part of Netcracker Digital BSS. The Agent Desktop solution will help Schurz achieve performance improvements in its contact center operations, including empowering agents to access a new user interface and helping to resolve customer issues quickly, which will have a significant impact as Schurz’s customer base continues to grow. Schurz is also leveraging professional services from Netcracker, including hosted managed services, solution implementation and support.

“As we extend our broadband footprint across the U.S., we continue to focus on our customers first and foremost,” said Brian Lynch, SVP at Schurz Communications. “Netcracker has been a valuable partner to us over the years, and being able to integrate an advanced customer care agent desktop into our operations will ensure that our customers receive only the best service no matter how they communicate with us.”

“Being entrusted with something as important as helping Schurz create the best possible experience for its customers is an honor for us,” said Rohit Aggarwal, GM at Netcracker. “We look forward to our continued collaboration as Schurz expands its business and delivers new services across the U.S.”

About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, offers mission-critical digital transformation solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

For more information, visit

Media Contact
Anita Karvé
Netcracker Technology



About Your Privacy

We use cookies on our website to enhance your browsing experience. By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Necessary cookies (essential to make our website work) are always on. You can adjust your cookie preferences at any time by using the “Manage Cookies” link below. Remember, if you disable, reject or delete cookies, you may not have access to the full functionality of this website. If you continue to use our website, you consent to our use of cookies.