Service Automation
Scale dynamic digital services with seamless delivery and unmatched quality
Netcracker Service Automation drives CSPs' business growth with hyper-automation of the entire service lifecycle across diverse network and cloud domains.
Netcracker Service Automation
To help CSPs build a successful digital service business, Netcracker Service Automation focuses on enabling flexible, on-demand services while ensuring consistently high service quality and SLA guarantees. It provides centralized, end-to-end management of both traditional and innovative services and slices across hybrid networks.
By offering a real-time, consolidated view across all network and cloud domains, Netcracker automates every aspect of cross-domain and domain-specific services—from design and deployment to lifecycle management, optimization and assurance—through a single pane of glass. The solution leverages YANG-based service models, low-code design tools and AI-driven intent-based automation for seamless orchestration, real-time monitoring and lifecycle management.

Netcracker Service Automation acts as an abstraction layer between the northbound BSS and southbound domain orchestration solutions. It includes Open APIs and standard service models, enabling seamless integration with third-party systems and accelerating time to market.
With an advanced AI-driven service assurance solution, providing predictive insights and automated issue resolution, performance and scaling is optimized through closed-loop automation. It ensures zero-touch operations, enhances service quality management and empowers CSPs to deliver efficient, high-quality services at scale.
Netcracker Service Automation is the cornerstone of our Domain Orchestration solutions and full-stack automation packages for RAN, core, transport, fiber access, satellite and other communications and digital business applications. It comes equipped with preset templates and ready-to-use components for both domain-specific and cross-domain use cases, accelerating time to market while ensuring high service quality.

Customer Wins
Swisscom Expands Autonomous Networking With Netcracker for B2B Domain
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Netcracker and Swisscom Win TM Forum Excellence Award for Pioneering Autonomous Operations Program
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Netcracker and e& UAE Win Excellence in Service Orchestration Awards From FutureNet
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C Spire Leverages Netcracker’s GenAI Capabilities for Improved Customer Experience and Operational Efficiency
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2025 Fierce Innovation Awards: Customer Engagement Innovation
2025 The Fast Mode 100 Solution Providers
2025 The Fast Mode Awards: OSS & Automation Leader - Performance
2025 Pinnacle Awards: Telecom & Wireless - Satellite Connectivity Leader
Analyst Reports
Developing an Optimum Agentic Architecture
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The Profound Impact of Agentic AI on Telecom
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Swisscom Autonomy Blueprint - Successful Transformation With Netcracker
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IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment
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