Senior Business Analyst - OSS Mexico City, Mexico
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Senior Business Analyst - OSS

Mexico City, Mexico
Netcracker Netcracker Careers logo


If digital transformationnext generation technology and growth opportunities excite you, then apply to join our Netcracker Technology Team!  Our culture and collaborative work environment are the keys to our success.  Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations happening around the world.

What is in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology.  We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

NetCracker Technology is looking to hire a Senior OSS Business Analyst with strong knowledge of Telecom OSS domain, with deep expertise in Network Assurance domain for complex B2B & B2C products. You will take a lead team of business analysts, play customer-facing role within the Professional Services Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project. We offer interesting work at big OSS/BSS projects implementation in North America region with great opportunities to grow as professional and manager.

    • Responsible for participating in OSS Implementation projects
    • Leading Service Assurance Requirements Analysis, Solution Design
    • Work on design specifications of  Service Assurance solution for OSS applications, Network Monitoring, Trouble Ticket systems, SLA management
    • Validate design specifications prepared by other analysts
    • Responsible for creating Requirements, Use cases, High level Design, User Interface designs for Implementation projects
    • Participate and support solution development process involving scoping, design, development & testing
    • Participate in pre-sales, knowledge transfer, documentation & information sharing activities
    • Analyze customer technology, assurance stack of the systems, network topologies
    • Develop technical presentations & proposals & perform customer presentation.

What skills and experience will you need for this role?

    • Good knowledge of Service Assurance processes regarding eTOM/ITIL standards;
    • Deep understanding of the Communications Service Provider’s key drivers and needs
    • OSS Service Assurance Experience: Network Events and Alarm management, Trouble Ticketing, SLA Management, knowledge of Fault Management, Performance Management functions
    • Deep understanding core uses-cases in Fault/Performance Management
    • Experience of working with leading Service Assurance COTS in the market: e.g. IBM, CA, HP, Remedy etc. would be a plus
    • Deep understanding of IP, Ethernet and GPON technologies
    • Understanding events/alarms integration technologies
    • Client facing experience (to conduct and facilitate sessions, resolve conflicts and present solution using presentations, demos etc.)
    • Experience of product or project implementation of  OSS systems
    • 5+ years’ experience in IT/telecommunications
    • Analytical and problem-solving skills
    • Understanding of IT Technologies  and integration standards would be a plus
    • Fluent English
    • Availability to work from office ( Hybrid mode)


  • Bachelor’s degree in Computer Science or related field


"All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/  “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"


Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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